latest articles
The Art (And Science) of Listening |
31/05/2006 |
| An essential skill for salespeople, leaders, managers – well anybody really – listening is an underrated art. This article explains why it’s more difficult than most people think and gives some useful advice for more effective listening. |
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Developing Rapport |
11/04/2006 |
| Rapport is important. It is about creating a sense of mutual respect and of being listened to. It is about responsiveness to what is being said even if there is not agreement. It creates an opportunity for meaningful discussion and for finding win-win solutions. Developing rapport can be learned. |
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How to run the perfect learning event |
11/04/2006 |
| The third report in our Best Practice Series, to be available in a few weeks time, will be on how to transform capability in the workplace. This article is based on some of the report’s content. |
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Guidelines for Offering and Receiving Feedback |
20/02/2006 |
| Feedback is generally considered a ‘good thing’. And yet, either giving or receiving feedback can be an uncomfortable experience. Follow the link to a set of guidelines that can help to make it a truly constructive experience – whether you are at the giving or the receiving end. |
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