strategic regulatory consulting

Intouch is a strategic regulatory consultancy that enables firms to understand, think about, and plan for regulatory changes. Our experience shows that when firms embrace regulations into their business strategy, culture and operations, rather than viewing them as a series of hurdles to be got over, they will:

• Save time and money
• Reduce internal conflict
• Decrease regulatory risk
• Lower reputational risk
• Increase efficiency and productivity
• Improve outcomes for customers
• Grow profits

Intouch supports companies in achieving the regulatory outcomes they need in order to satisfy the relevant regulatory body. We achieve this by setting these regulatory outcomes into the context of a broader set of business aims; for example, providing an excellent customer experience. In order to do that we work closely with firms to:

• Identify clearly what needs to change and provide clear guidelines as to how changes should be monitored
• Embed appropriate behaviours into the culture of the company.

We have particular expertise on embedding and auditing Treating Customers Fairly (TCF) for firms in financial services, having worked with firms in nearly all sectors. Find out more here.